Wholesale Support
Customer Service & Support
Have questions about fulfillment, logistics, or invoicing? Our dedicated wholesale account team is here to assist.
Direct Support Desk
Our commercial support desk is available Monday through Friday, 8am – 6pm EST.
Email Desksupport@yellowbirdwholesale.com
Toll-Free Phone1-800-555-0199
Quick Portal Access
Frequently Asked Questions
Once your order is processed and dispatches from the regional fulfillment depot, you will receive tracking details via email. You can also view live tracking updates directly in your wholesale Account dashboard under 'Orders'.
We stand behind all bulk shipments. In the event of transit damage or missing pallet items, notify your account executive within 7 days of delivery with photos of the bill of lading for credit memo processing.
Our catalog automatically adjusts pricing based on your order volume. For freight quantities, truckload deliveries, or scheduled recurring drops, submit a custom quote request via your Account portal.
We support major corporate cards, ACH transfers, wire payments, and Net-30 credit lines for approved wholesale accounts with good commercial credit history.